Terms of service

By accessing or using the Moonlight Carbon website, you agree to be bound by the following Terms of Service. If you do not agree to these terms, please do not use our site.

Overview

This website is operated by Moonlight Carbon. Throughout the site, the terms “we,” “us,” and “our” refer to Moonlight Carbon. By visiting our site or purchasing from us, you engage in our “Service” and agree to these Terms of Service.

Eligibility

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any minor dependents to use this site.

Products & Availability

All products are made in small batches and subject to availability. We reserve the right to limit quantities, discontinue products, or change product descriptions and pricing at any time without notice.

Pricing & Payment

All prices are listed in U.S. dollars unless otherwise stated. We reserve the right to change prices at any time. Payment is due at the time of purchase and is securely processed through third-party payment providers.

Order Processing

Orders are processed and shipped within 5–7 business days unless otherwise stated. Shipping times may vary based on location and carrier.

Shipping & Delivery

Moonlight Carbon is not responsible for delays caused by carriers, weather conditions, or incorrect shipping information provided at checkout.

Returns & Exchanges

Due to the nature of our products, all sales are final. If your order arrives damaged or incorrect, please contact us within 14 days of delivery and we will assist you.

Use of Products

Candles should always be used responsibly and according to provided safety instructions. Moonlight Carbon is not responsible for misuse of products or damages resulting from improper use.

Intellectual Property

All content on this site—including text, images, logos, and designs—is the property of Moonlight Carbon and may not be used, copied, or distributed without written permission.

Third-Party Services

We may use third-party services (such as Shopify, payment processors, or shipping carriers) to operate our business. We are not responsible for the practices or content of third-party websites.

Limitation of Liability

Moonlight Carbon shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website, to the fullest extent permitted by law.